Frequently Asked Questions

Everything you need to know about shopping and selling sustainable fashion.

How do you ensure the quality of your pre-loved items?

Every item undergoes a rigorous multi-point inspection process by our fashion experts to verify authenticity, condition, and quality before being listed for sale.

What is your return policy for online orders?

We offer a 7-day return window from the date of delivery for most items. Products must be in their original condition with all Clothes Mentor tags still attached.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order ships.

Can I sell my clothes to Clothes Mentor online?

Currently, our buying process is handled in person at our physical store locations. You can bring in your gently used designer and brand-name pieces for an on-the-spot cash offer.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Are the items professionally cleaned before sale?

While we require all items brought in to be freshly laundered, we recommend that customers wash or dry clean their purchases according to the care label before their first wear.